As online harassment permeates social media, the public is highly critical of the way these companies are tackling the issue. Fully 79% say social media companies are doing an only fair or poor job at addressing online harassment or bullying on their platforms.
But even as social media companies receive low ratings for handling abuse on their sites, a minority of Americans back the idea of holding these platforms legally responsible for harassment that happens on their sites. Just 33% of Americans say that people who have experienced harassment or bullying on social media sites should be able to sue the platforms on which it occurred.
While most Americans feel that harassment and bullying are a problem online, the way to address this issue remains up for debate. The policies used to combat harassment and the transparency in reporting how content is being moderated vary drastically across online platforms. Social media companies have been highly criticized for their current tactics in addressing harassment, with advocates saying these companies should be doing more.
About half of Americans say permanently suspending users if they bully or harass others (51%) or requiring users of these platforms to disclose their real identities (48%) would be very effective in helping to reduce harassment or bullying on social media. 2b1af7f3a8